πŸ” Return & Refund Policy

Effective Date: [06/06/2025]

AtΒ Lalubel LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a straightforward return and refund process.

1. Return Eligibility

We accept returns within 30 days of the delivery date, under the following conditions:

  • Items must be unused, unwashed, and in original packaging

  • Must include original receipt or proof of purchase

  • Must not be final sale, intimate, or hygiene-related items (see exceptions below)

If the return is due to our error (e.g., wrong or defective item), we’ll cover the return shipping cost.

2. How to Request a Return

To initiate a return, please contact us at:

πŸ“§ Email: Support@lalubel.com
πŸ“ž Phone: +1 (305) 771-8988

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Clear photo (if item is damaged or incorrect)

We will respond within 1–2 business days with next steps and return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method and retaining your shipping receipt.

For retur instructions, please contact us at:
πŸ“§ support@lalubel.com
πŸ“ž +1 305-771-8988

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • It may take 5–10 business days for the refund to appear, depending on your bank/payment provider

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

    If approved:

    • Refunds will be issued to your original payment method.

    • It may take 5–10 business days for the refund to appear, depending on your bank or payment provider.

    A. Restocking Fee

    A 15% restocking fee may apply to non-defective returns. This fee will be deducted from your refund amount.

    . If you need a different item, please return the original and place a new order.

5. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or item, please return the original and place a new order.

6. Non-Returnable & Final Sale Items

The following items cannot be returned:

  • Intimate apparel (e.g., underwear, bodysuits, shapewear/fajas)

  • Skincare, cosmetics, and opened beauty products

  • Clearance or final sale items

  • Gift cards and digital products

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery. Send a clear photo and your order number to Support@lalubel.com .Β We’ll make it right β€” either by replacement or full refund.

8. Late or Missing Refunds

If your refund hasn’t appeared after 10 business days:

  • Check your bank account or credit card

  • Contact your payment provider

  • Then email us for further assistance

9. Customer Support

Have questions or need help with a return?

Contact our support team at:
πŸ“§ Support@lalubel.com
πŸ“ž +1 (305) 771-8988

We’re happy to assist you.